Terms and Conditions

By accessing, browsing and/or using (www.avaneehome.care) online payment gateway, you agree to the following terms. This page contains the terms and conditions concerning your use of the Avanee home health care online payment website. By accessing this site, you agree to be bound by the following terms and conditions.

As a valued patient at Avanee home health care, you and your family shall have the following rights.

You are requested to fully understand and practice all your rights. If, for any reason, you are unable to understand them, please contact our customer service manager for any help including providing an interpreter (if required).

1. Receive impartial care and respect for your personal values and beliefs from all staff without discrimination, according to DHA’s rules and regulations.
2. Complaints suggest and comment on services to a customer service manager (+971 4 327 8833 / +971 56 25 700 50).
3. Regular feedback shall be taken to determine the levels of satisfaction of complainants with the complaints-handling process. Detailed feedback of the complainant is taken for resolution of the same.
4. All queries/concerns are acknowledged within 24 hrs and communication of the resolution, within 5 working days.

By accessing, browsing and/or using Avanee home health care (www.avaneehome.care) online payment gateway, you agree to be bound by the following terms and conditions: You agree and accept the services provided by Avanee home health care at your request to carry out your requested service payments through instructions on your account, given by you. You have no objection whatsoever, to the payment gateway providing your billing details to the bank. You accept payments online using Visa and MasterCard (or cards issued by any other provider) credit/debit cards in AED.

You agree that the debit/credit card details provided by you for use of the aforesaid service(s) must be correct and accurate and that you shall not use a debit/credit card, that is not lawfully owned by you or the use of which is not authorized by the lawful owner thereof. You further agree and undertake to provide a correct and valid debit/credit card details. Customers who are minors/under the age of 18 shall not transact on or use the pay by card option on the website.

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The cardholder must retain a copy of transaction records and merchant policies and rules. You agree and undertake to carry a valid identification proof at the time of availing our service or visiting Avanee home health care and/or any other Avanee home health care service/unit for availing services. Avanee home health care shall use reasonable endeavours to check the accuracy of the information published on its site. The contents of (www.avaneehome.care) cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of Avanee home health care. You agree that the material and content contained within or provided by (www.avaneehome.care) is for your own personal use only and may not be used for commercial purposes or distributed commercially. Avanee home health care and/or the payment Service providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message.

Avanee home health care and any other Avenee service/unit name referred to on the (www.avaneehome.care) are trademarks of Avanee home health care LLC. Neither users of this website, nor any other third parties, have any right to use that trade mark. The site may automatically produce search results that refer and/or link to third-party sites throughout the World Wide Web. Avanee home health care has no control over these sites or the content within them. Avanee home health care does not guarantee, represent or warrant that the content contained in the sites are accurate, legal and/or inoffensive. Avanee home health care does not endorse the content of any third-party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you will not make any claim against Avanee home health care for any damages or losses, whatsoever, resulting from your use of the site to obtain search results or to link to another site. If you have a problem with a link from the site, you may notify us at info@avaneehome.care. If your PC does not support relevant technology including but not limited to encryption you may not be able to use certain services or access certain information on (www.avaneehome.care). We may suspend or vary the whole or any part of the service offered on (www.avaneehome.care) for any reason, at any time at our sole discretion.

Avanee home health care rights, obligations, undertakings shall be subject to the laws of Dubai Courts and the Courts of the UAE and shall have exclusive jurisdiction over all matters arising out of or relating to these terms and conditions and use of this website. Nothing contained in these terms and conditions shall be in derogation of Avanee home health care right to comply with any law enforcement agency’s request or requirements relating to any user’s use of the website or information provided to or gathered by Avanee home health care with respect to such use. In the event of any claim for/of charge back by you for any reason whatsoever, you shall immediately approach the billing counter with your claim details. No claims for refund/charge back shall be made by you to the payment service provider(s) and in the event such a claim is made, it shall not be allowed. Refunds will be allowed and made online only if the service is not rendered by the concerned hospital for any reason after receiving the payment, or the admission of the patient is cancelled for any reason, or the amount deposited exceeds the bills for the services rendered by the hospital. Server Slow Down/Session Timeout: In case the website or payment service provider’s webpage, that is linked to the website, is experiencing any server-related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, you shall, before initiating the second payment, check whether your bank account has been debited or not and accordingly resort to one of the following options: In case the bank account appears to be debited, ensure that you do not make the payment twice and immediately thereafter Check the ‘Manage your Payment’ option to validate your recent transaction. Contact the payment gateway customer support via e-mail or any other mode of contact as provided by Avanee home health care to confirm payment.

In case the bank account is not debited, you may initiate a fresh transaction to make payment. Avanee home health care and the payment service provider(s) assume no liability whatsoever for any monetary or other damage suffered by you on account of: delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the payment gateway or services in connection thereto; and/or any interruption or errors in the operation of the payment gateway. You agree, understand and confirm that your personal data including, without limitation details relating to debit card/credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/or fraud and that Avanee home health care or the payment service provider(s) have no control over such matters. You agree to indemnify Avanee home health care and its associated firms against any claims, damages, costs, losses, expenses or liabilities which Avanee home health care and its associated firms may incur as a result of any misuse or unlawful use of this website including, without limitation, arising from any spamming activities, defamatory statements, use of pornography or infringement of intellectual property rights or other third-party rights carried out by you or for which the user is responsible.

Although all reasonable care has been taken towards guarding against unauthorised use of any information transmitted by you, Avanee home health care does not represent or guarantee that the use of the Services provided by/through it will not result in theft and/or unauthorised use of data over the Internet. You agree that any communication sent by you via e-mail, shall imply release of information therein/therewith to the payment gateway. You agree to be contacted via e-mail on such mails initiated by you. Payment Gateway Disclaimer – The service is provided in order to facilitate access to avail and pay the services offered online. Avanee home health care or the payment service provider(s) do not make any representation of any kind, express or implied, as to the operation of the payment gateway other than what is specified in the website for this purpose. By accepting/agreeing to these terms and conditions you expressly agree that your use of the aforesaid online payment service is entirely at your risk and responsibility.